These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Huggin accessible at Huggin.com.
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Only individuals aged 18 and over can create accounts and book reservations, unless accompanied by a parent or legal guardian. You must provide complete and accurate information when creating your account and booking.
Huggin provides an online marketplace connecting Hosts and travelers seeking rental accommodations. Access and use of our services are subject to the following Terms:
Other than the content you own, under these Terms, Huggin and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
You are specifically restricted from all of the following:
You must create an account using accurate information to use our platform. Accounts requiring identity verification will be notified. You agree to use the services only for their intended purposes and not for any commercial, illicit or improper activities. We have a zero tolerance policy prohibiting discrimination based on race, ethnicity, national origin, religion, disability, sex, or other protected characteristics. Any suspected violations should be promptly reported.
These Host Terms are supplemental to the overall Terms of Service governing use of the Huggin marketplace. We reserve rights to suspend listings, deny service, or take appropriate actions to maintain a trusted platform. Any suspected fraud, discrimination, illegal activities or violations of these terms should be promptly reported. We are not responsible for agreements or interactions between Hosts and Guests outside the Huggin platform. By listing your property and accepting reservations, you agree to comply with these Host Terms as part of the overall Terms of Service.
Hosts are responsible for the accuracy and completeness of their listings. Listings must include accurate descriptions, photos, and other relevant information. Hosts must disclose all relevant information about the property, including any defects or issues that may affect the Guest’s stay. Hosts must not misrepresent the property or provide false information. Hosts are responsible for ensuring that their listings comply with all applicable laws and regulations. Hosts must not include any content that is illegal, discriminatory, offensive, or otherwise inappropriate. Hosts must not use copyrighted material without proper authorization. Hosts must not use the Huggin platform to promote commercial activities or other services. Hosts must not engage in any fraudulent or deceptive practices. Hosts must not use the Huggin platform to harass, threaten, or intimidate others. Hosts must not disclose any personal information about Guests without their consent. Hosts must not use the Huggin platform to engage in any illegal activities. Hosts must not use the Huggin platform to violate the rights of others. Hosts must not use the Huggin platform to engage in any activities that may harm the reputation of Huggin or its users.
All bookings occur directly through the Huggin platform. We facilitate payments from Guests to Hosts using authorized third-party payment processors. Once payments clear, payouts are made to Hosts per our Payments Terms. Our role is that of a limited booking agent responsible for transmitting reservation details and payments - we do not act as an insurer or principal in transactions between users. We are not liable for any non-performance, injuries, damages, losses or issues arising from bookings. We charge service fees to Hosts and Guests as outlined during the booking process. These fees help cover operating costs and secure payment processing. Fees are subject to applicable taxes. Hosts are responsible for ensuring that their listings are accurate and up-to-date. Hosts must honor all confirmed bookings. Hosts must not cancel bookings without a valid reason. Hosts must not charge Guests any additional fees that were not disclosed in the listing.
These Guest Terms are supplemental to the overall Terms of Service governing use of the Huggin marketplace. We reserve rights to suspend bookings, deny service, or take appropriate actions to maintain a trusted platform. Any suspected fraud, discrimination, illegal activities or violations of these terms should be promptly reported. We are not responsible for agreements or interactions between Hosts and Guests outside the Huggin platform. By making a reservation, you agree to comply with these Guest Terms as part of the overall Terms of Service.
All reservations are subject to availability and must be paid in advance, including any applicable taxes and fees. We accept payments through M-Pesa and VISA. Payments are processed securely through our authorized payment partners. Payments are charged at the time the booking is confirmed. We reserve the right to cancel any unpaid bookings. Payments are non-refundable except where eligible for money-back guarantees as outlined in our Guest Refund Policy.
You must abide by the House Rules as listed in the property listing. Any violations may result in immediate termination of your reservation without refund. You are responsible for leaving the rental property in the same general condition of cleanliness, repair, and order in which it was received. Smoking is prohibited unless expressly allowed per the listing details. Parties, events or excessive over-occupancy are strictly prohibited. Guest occupancy is limited to the number stated in the listing details. Quiet hours must be observed from 10pm to 8am or per the Host's specified rules. You are responsible and liable for all damages, violation, losses or injuries caused by you or your guests during your stay. You must report any pre-existing damages to the Host promptly upon arrival.
You must leave an honest review of your stay after check-out. Reviews must be respectful, accurate, and relevant to the experience. We reserve the right to remove reviews that violate our content guidelines.
Cancellations of confirmed bookings by Hosts or Guests must abide by the chosen cancellation policy. We may facilitate partial or full refunds in cases covered by our Guest Refund Policy or other guarantees. All service fees are non-refundable.
For guests full refunds for cancellations up to 24 hours before check-in. If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
Guests can cancel up to 5 days before check-in for a full refund.For cancellations after the 5-day period and the reservation is for more than one day:
Guests will be charged for each night they stay, plus one additional night.
If the reservation is for one night, guests will be charged for the entire reservation.
As a Guests You can cancel your reservation up to 7 days before check-in you'll be charged 50% for all the nights. It's a partial refund during this time frame. Unfortunately, if you cancel less than 7 days before check-in, you'll be charged 100% for all the nights. No refund will be available at this point.However there's a short window of 48 hours after booking when you can cancel and get a full refund, but this only applies if the cancellation happens at least 10 days before your actual check-in date.
Huggin, including any of its subsidiaries, affiliates or partners,is not responsible for any damages, losses, injuries, or issues arising from use of our platform. We are not liable for any misrepresentations, disputes, or issues between users. We are not responsible for any damages, losses, injuries, or issues arising from use of third-party services or websites. We are not responsible for any damages, losses, injuries, or issues arising from force majeure events. We are not responsible for any damages, losses, injuries, or issues arising from use of our platform in violation of these Terms. We are an online marketplace - all accommodations are owned and operated solely by independent third-party Hosts who are not joint ventures with us.
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Huggin a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Huggin reserves the right to remove any of Your Content from this Website at any time without notice.
This Website is provided “as is,” with all faults, and Huggin express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
In no event shall Huggin, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Huggin, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent Huggin from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Huggin is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
THuggin is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between Huggin and you in relation to your use of this Website, and supersede all prior agreements and understandings.
These Terms will be governed by and interpreted in accordance with the laws of Kenya, and you submit to the non-exclusive jurisdiction of the courts located in Kenya for the resolution of any disputes that cannot be resolved through binding arbitration.